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Category: Workplace Diversity
Author: TrainingABC
Posted: 11-26-2022 07:21 AM
Views: 3326
Synopsis: Learn how to combat microaggressions and microinequities in the workplace.
Category: Articles
Posted: 12-05-2010 03:58 AM
Views: 3315
Synopsis:
Facts are the buried treasure of any interview. As an interviewer your main objective is to dig through everything and get the facts that determine if the candidate has the knowledge, skills and ability to do the job you are hiring for effectively. The way to accomplish this is through behavior-based questions. These are questions that are designed to uncover past behaviors that can be used to predict future behaviors.
Category: Customer Service
Posted: 01-16-2011 07:17 PM
Views: 3299
Synopsis:
Good service begins at the top of any business. Quality customer service is going to create a bigger profit, and everyone who starts their own company expects to financially benefit. The easiest way to help create a large profit is by giving your customers amazing service. Every employee in a company plays a role in good service to the clients. Even the smallest and seemingly non-important roles play a part in creating a good environment.
Category: Articles
Posted: 12-01-2010 04:04 AM
Views: 3297
Synopsis:
The business world is full of organizations desperate to innovate and find the creativity needed to change in difficult times. Yet, most companies have a negative outlook. It's so easy to find fault in things and generally take a gloomy attitude. Businesses become so focused on the problems that face them that they forget that to solve the problems they need to look at possibilities. Looking at the negative closes the mind. Dewitt Jones teaches us to attack problems a little differently. Look for the positive in everything. He encourages us to Celebrate What's Right With The World instead of what's wrong.
Category: Articles
Posted: 12-29-2010 03:48 AM
Views: 3290
Synopsis:
In the business world everyone has customer service standards and everyone knows the basics of customer service. Sometimes it's tough to get an edge in service because everyone has about the same service standards. If you've reached this point, it might be time to hand out some pickles. I don't mean pickles literally. Customer service guru Bob Farrell defines pickles as the extra things you can do in service that make the customer happy. In other words, what can you do beyond the norm to "wow" the customer with your service? In Bob Farrell's case it was literally pickles. He gave extra pickles for free. In your case, it's probably going to be something else.
Category: Info
Author: TrainingABC
Posted: 08-20-2017 09:42 PM
Views: 3279
Synopsis: This general overview of U.S. Anti-Trust law covers the three 100 year old laws - the Sherman Act, The Clayton Act and the FTC Act shape the bulk of the law.
Category: Management/Leadership
Author: TrainingABC
Posted: 12-12-2018 06:43 AM
Views: 3268
Synopsis: One of the most important duties of a manager is to resolve conflict between the employees they supervise.
Category: Employment Law
Posted: 08-20-2012 09:40 PM
Views: 3262
Synopsis:
HIPAA privacy protection is federal law and sets limits on who can look at our private electronic, oral and written health information. The security component requires health organizations to protect patient electronic information with a tight level of security. It is critical that all employees who work with patient records understand HIPAA and how to handle and secure patient medical data. Comprehensive HIPAA privacy training is required by the law.
Category: News
Author: TrainingABC
Posted: 01-16-2023 02:26 AM
Views: 3240
Synopsis: Learn about the specifics of New York state's new pay transparency law.
Category: Articles
Posted: 12-14-2010 03:51 AM
Views: 3240
Synopsis:
Great business leaders know that there is a lot more to becoming a leader than simply being assigned to the role of manager. A manager is primarily an administrator. The job of a manager is to run a section, group or division of an organization and the role is an important one. The skills associated with this administration take years to develop and the position is earned. However, it does not automatically make you a leader. A leader earns his title by getting others to follow his vision. Both roles are extremely important within an organization and the employee who excels in both becomes an organization's most valuable asset and leadership training is imperative to accomplish this.