- Home
- TrainingABC Blog
- Most Viewed Articles
Most Viewed Articles
Most Viewed Articles
Category: Customer Service
Posted: 02-20-2011 01:09 AM
Views: 3563
Synopsis:
Customer service is the easiest way to get an edge on the competition. Studies have found that every disappointed customer tells an average of 10 people about their experience and that people are more likely to leave a business because of service rather than product. Customer service training for your employees will help you hold on to your customers and offer a superior experience over your competitors.
Category: Workplace Bullying
Posted: 08-22-2011 10:02 PM
Views: 3560
Synopsis:
Workplace bullying is a problem in nearly every workplace in the world. Some organizations face greater challenges with bullying than others, but it rears it's ugly head in most organizations today. Workplace bullying is essentially treating others with hostility. Bullying happens every day peer-to-peer, however bullying by managers towards their subordinates is an even greater problem. Most studies show that workplace bullies are managers nearly 75% of the time.
Category: Harassment
Author: TrainingABC
Posted: 10-11-2018 02:56 AM
Views: 3555
Synopsis: In the wake of media accounts of sexual harassment in the workplace, many states have recently taken steps to strengthen their sexual harassment laws. For example, in New York, the New York State Legislature and the New York City Government passed legislation expanding the protections of sexual harassment laws and requiring anti-harassment training for many public and private organizations. The simple idea is that bad behavior has been occurring for too long and that state governments need to take appropriate action to protect potential victims and create safer workplaces
Category: Harassment
Posted: 03-17-2011 11:48 PM
Views: 3553
Synopsis:
Sexual Harassment in the workplace is illegal and causes a myriad of morale and productivity issues for an organization. As a result, Sexual Harassment has disciplinary consequences for employees. These consequences are an important part of Sexual Harassment training. Make sure that every employee knows exactly what the result of non-compliance with your organization's sexual harassment policy and what steps the company will take when the policy is broken.
Category: Management/Leadership
Posted: 04-19-2011 11:48 PM
Views: 3546
Synopsis:
Your job has a manager has many facets, but probably the most important one is to motivate your employees to higher productivity and efficiency. With the economic climate, impending layoffs and the generation lack of optimism in the business world these days, your job as a motivator is even more crucial. Managers need to look for ways to keep their employees inspired and quickly! Here are few simple ways to get started motivating your employees.
Category: Articles
Posted: 12-05-2010 03:58 AM
Views: 3530
Synopsis:
Facts are the buried treasure of any interview. As an interviewer your main objective is to dig through everything and get the facts that determine if the candidate has the knowledge, skills and ability to do the job you are hiring for effectively. The way to accomplish this is through behavior-based questions. These are questions that are designed to uncover past behaviors that can be used to predict future behaviors.
Category: Articles
Posted: 12-29-2010 03:48 AM
Views: 3527
Synopsis:
In the business world everyone has customer service standards and everyone knows the basics of customer service. Sometimes it's tough to get an edge in service because everyone has about the same service standards. If you've reached this point, it might be time to hand out some pickles. I don't mean pickles literally. Customer service guru Bob Farrell defines pickles as the extra things you can do in service that make the customer happy. In other words, what can you do beyond the norm to "wow" the customer with your service? In Bob Farrell's case it was literally pickles. He gave extra pickles for free. In your case, it's probably going to be something else.
Category: Info
Author: TrainingABC
Posted: 08-20-2017 09:42 PM
Views: 3523
Synopsis: This general overview of U.S. Anti-Trust law covers the three 100 year old laws - the Sherman Act, The Clayton Act and the FTC Act shape the bulk of the law.
Category: Articles
Posted: 12-01-2010 04:04 AM
Views: 3505
Synopsis:
The business world is full of organizations desperate to innovate and find the creativity needed to change in difficult times. Yet, most companies have a negative outlook. It's so easy to find fault in things and generally take a gloomy attitude. Businesses become so focused on the problems that face them that they forget that to solve the problems they need to look at possibilities. Looking at the negative closes the mind. Dewitt Jones teaches us to attack problems a little differently. Look for the positive in everything. He encourages us to Celebrate What's Right With The World instead of what's wrong.
Category: Customer Service
Posted: 01-16-2011 07:17 PM
Views: 3502
Synopsis:
Good service begins at the top of any business. Quality customer service is going to create a bigger profit, and everyone who starts their own company expects to financially benefit. The easiest way to help create a large profit is by giving your customers amazing service. Every employee in a company plays a role in good service to the clients. Even the smallest and seemingly non-important roles play a part in creating a good environment.