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Category: Articles
Posted: 12-19-2010 03:47 AM
Views: 2926
Synopsis:
Sexual harassment training is one of the best investments in time and money that a company can make. It is imperative in today's litigious world that everyone in an organization knows exactly what sex harassment is and why it is unacceptable. Despite the heavy amount of press on the subject, there are still employees who either know better and still do it, or simply don't understand exactly what constitutes harassment in the workplace. In addition, a company can be held liable even if they didn't know the harassment was occurring if they did not provide training and a policy to employees.
Category: Customer Service
Posted: 08-14-2012 09:41 PM
Views: 2924
Synopsis:
A true story about a national sandwich shop that needs to completely revamp its customer service training.
Category: Safety
Author: TrainingABC
Posted: 03-21-2022 03:20 AM
Views: 2906
Synopsis: Every year 700 work fatalities and over 243,000 injuries annually due to slips, trips and falls in the workplace.
Category: Articles
Posted: 01-30-2011 03:31 AM
Views: 2905
Synopsis:
Customer service training is the key to a successful business. A company can have every other aspect of their business set perfectly, yet if the service isn't right, then the business will fail. Great customer services starts with great training. Every employee needs to know the company's service policies and how to work within these policies to provide the best service possible. Some of the most important skills in every customer service training program are active listening, defining customer's needs, making every customer their own and helping customers outside their department.
Category: Info
Author: TrainingABC
Posted: 06-09-2019 05:02 PM
Views: 2900
Synopsis: If you work in Delaware, you may or may not have heard of a new law that takes aim at sexual harassment in the state. Called House Bill 360 (“HB 360”), the legislation “seeks to offer broader protections for Delaware workers against sexual harassment than those found at the federal level.”
Category: Articles
Posted: 12-06-2010 03:57 AM
Views: 2887
Synopsis:
Change is inevitable. Unfortunately, change can bring about fear, uncertainty and distrust amongst your workforce. These reactions are normal. Most people will feel one if not all of these feelings at some point when faced with change. It's your job as a manager to get them through these tough times. The business world is constantly in flux and it will be a constant challenge for all managers to bring their employees along and through these changes. Here are three ways to help your employees to embrace change.
Category: Info
Author: TrainingABC
Posted: 02-10-2019 04:54 AM
Views: 2885
Synopsis: You may have seen the acronym SCORM on our website or elsewhere in association with e-learning. Let's explain what it is, what it does, and why it's important.
Category: Management/Leadership
Author: TrainingABC
Posted: 06-11-2018 04:35 AM
Views: 2883
Synopsis:
Managers must ensure that employees feel appreciated at work. Employees who feel appreciated work harder, are better team members, have higher morale, are less likely to leave the organization for another job. Let's look at 5 ways managers can show appreciation to their team.
Category: Employee Development
Author: TrainingABC
Posted: 04-14-2019 06:05 PM
Views: 2879
Synopsis: A healthy workplace is an efficient, productive and happy workplace. Learn why organizations big and small should implement an employee wellness program.
Category: Articles
Author: TrainingABC
Posted: 10-29-2019 11:14 PM
Views: 2860
Synopsis: Learn how to create a work culture where everyone is respected by embracing the freedom of gender expression in your workplace.