Most Viewed Articles

The Importance of Flexibility in Employees’ Work Lives
Category: Articles
Author: TrainingABC
Posted: 10-25-2019 04:09 PM
Views: 2289
Synopsis: Smart employers are allowing employees to balance their work and personal lives with more flexibility.  Ultimately it has proven to increase productivity and attract talented workers.

Use Your Customer Complaints to Build Rock Solid Customer Service
Category: Articles
Posted: 01-14-2011 03:27 AM
Views: 2282
Synopsis:

What is the best way to improve your company or brand? Well, as surprising as this may be, customer complaints are definitely one method-as counter-productive as that may sound. Not that you want to encourage customers to complain, but knowing your customers' concerns and issues can help your company make the changes it needs to improve and become trusted in the industry and among your customer base. The word complaint carries such a negative connotation that complaints are by default automatically viewed as negative and disappointing. However, they can be used to your benefit if you listen and take appropriate action to resolve them to best satisfy the needs of your customers. Be sure to also teach your employees how to handle complaints through effective customer service training.

Finding Talented Employees Through Social Media Recruiting
Category: Management/Leadership
Author: TrainingABC
Posted: 08-20-2018 02:44 AM
Views: 2272
Synopsis: Social media may be the best way to find a qualified employee that fits your organization's culture.  Learn how this strategy can be a valuable tool to find talent in a strong economy with low a unemployment rate.

Make Your Performance Appraisals Part of a Year Round Performance Management Plan
Category: Management/Leadership
Author: TrainingABC
Posted: 06-08-2018 03:30 AM
Views: 2256
Synopsis: Managers should consider using employee performance appraisals as part of an overarching, year-round performance management plan. Some benefits include continuous improvement for employees, less pressure on employees, and closer relationships between managers and employees.

Illinois SB 1829: What You Need to Know
Category: Info
Author: Jim McKay
Posted: 06-10-2019 02:35 AM
Views: 2234
Synopsis: Illinois is on the verge of joining New York and California by requiring sexual harassment training for both supervisory and non-supervisory personnel.  Illinois SB 1829 is nearly law.  Here's what you need to know if you employee workers in the state.

The FMLA: Stay in Compliance
Category: Employment Law
Author: TrainingABC
Posted: 10-08-2018 02:35 AM
Views: 2163
Synopsis: The FMLA can be confusing, however with a little research and guidance the basics of the law can be easily understood.

Mandated Reporters for Child Abuse in California
Category: Employment Law
Author: TrainingABC
Posted: 07-20-2021 03:27 PM
Views: 2127
Synopsis: California businesses with any contact with minors now have specific reporting guidelines.

Fighting Unconscious Bias in Your Workforce
Category: Workplace Diversity
Author: TrainingABC
Posted: 03-05-2019 10:09 PM
Views: 2110
Synopsis: Learn how unconscious bias affects relationships, morale and productivity at work.

How to Destroy the Curse of Negativity in Your Workplace
Category: Management/Leadership
Author: Jim McKay
Posted: 06-01-2018 07:06 AM
Views: 2085
Synopsis: Negativity can destroy a workplace.  Every manager faces it and must have tools in their arsenal to combat it.  Learn how to control negativity and turn your workplace into a positive and productive place with healthy and happy employees.

Harassment Free Workplaces are Productive Workplaces
Category: Harassment
Author: TrainingABC
Posted: 06-07-2018 03:44 AM
Views: 2070
Synopsis: When organizations take harassment seriously, employees have better morale and as a result are more productive.  When employees know they are safe and their management cares about their well-being, it's amazing how much they can accomplish.