The manager version of one of the best-selling customer service videos on the market.
Often the affect supervisors have on overall customer service is overlooked. Nonetheless, supervisors set the tone for the service customers will receive. When employees feel appreciated, they will often in turn show that same appreciation to customers. Similarly, an employee that feels unappreciated or disrespected may exhibit a lack of care toward customer problems and concerns.
This video will show supervisors how their behavior directly influences the service their team provides. After watching the “So HELP Me” (Supervisor Edition) video, your supervisors will know how to build a team that gives excellent service.
Incorporate this video in your supervisory or leadership training conference or seminar. It includes the DVD along with a leader’s guide and worksheets to stimulate discussion and hands-on learning.
