Articles

Employees perform poorly for several reasons and most of them have nothing to do with motivation. In every situation a manager needs to examine why the employee is performing poorly and enact steps to correct the situation. Candid appraisal meetings where both parties are able to evaluate the situation will help with the process and determine the root causes of the problem.  Management training should focus on this extremely important part of managing employees.

Customer Service is common sense. We are all customers in our everyday life and we all know what constitutes good and bad service. So why is it so difficult? Why do we all commiserate with each about bad service that we seemingly receive on a daily basis? It all comes down to two simple words - Actions and Attitudes. Every employee's customer service training should include training on these two simple words.

Creating great customer service in any company begins with management, no matter what the business is. The reason why is simple-Control for the company lies in management's hands. They control how the company runs and the image they wish to produce, all focusing on customer satisfaction to ensure profit goals are met. Managers are in a position to show, teach and model how the customer service is played out. A quality management training program and, in particular, customer service management training, are the preliminary steps toward ensuring all company employees provide ongoing service that keeps customers returning and profits increasing.

Social media is a quickly increasing trend in the online world. No matter the size of your business, small or large, it can benefit from the use of social media. Sites such as Facebook, Twitter and MySpace can offer your company so much more than just blogging and adding friends. Gaining new clientele and letting the social media community know what your company offers are just a couple benefits of using this virtual media outlet.  Educating your employees on how to provide effective customer service training online is  a crucial part of taking advantage of this new technology.

Customer service is a part of every employee's job description regardless of position. This is particularly true in retail stores where customer satisfaction is a determinate in not only the customer's willingness not purchase product but also in their desire to return to the store. Companies make a huge mistake by underestimating the role of repeat business in their bottom line, and the best way to ensure repeat business and healthy profits is to be known for excellent customer service. All employees should work toward excellent customer service. Without it, the company will not succeed and there will be no jobs. Customer service is one of the most important aspects of job security and company survival.

Good service begins at the top of any business. Quality customer service is going to create a bigger profit, and everyone who starts their own company expects to financially benefit. The easiest way to help create a large profit is by giving your customers amazing service. Every employee in a company plays a role in good service to the clients. Even the smallest and seemingly non-important roles play a part in creating a good environment.

Finding the right talent for retail positions can be time-consuming and at times extremely frustrating. But, lucky for you the ability to evaluate talent is all around you. All you need to do is shop. As a retail manager or business owner you have the unique opportunity to find talent in your everyday life. So take advantage of it.

Harassment in the workplace remains a difficult, touchy subject for most companies.  However, harassment is an extremely important legal challenge that could cost a company millions in lost productivity and legal costs.  Companies need to focus on harassment training for all of their employees.

What is the best way to improve your company or brand? Well, as surprising as this may be, customer complaints are definitely one method-as counter-productive as that may sound. Not that you want to encourage customers to complain, but knowing your customers' concerns and issues can help your company make the changes it needs to improve and become trusted in the industry and among your customer base. The word complaint carries such a negative connotation that complaints are by default automatically viewed as negative and disappointing. However, they can be used to your benefit if you listen and take appropriate action to resolve them to best satisfy the needs of your customers. Be sure to also teach your employees how to handle complaints through effective customer service training.

Leadership isn't a fine art. It isn't a gift that inspirational people are born with. Leadership is a clearly definable skill that can be learned and when applied consistently will motivate your staff to great productivity. Look in the mirror. When you think about your own personal leadership style are you a leader that you would follow?  If not, then maybe it's time to focus on the basic skills that any person in a leadership position can learn and succeed with.