Teach your employees the valuable skill of conflict resolution.
Conflict is a natural part of any workplace, arising from diverse perspectives, priorities, and personalities. When handled incorrectly, conflict can tear a workplace apart. However, when managed constructively, conflict can drive innovation, enhance collaboration, and create a more cohesive workplace.
This course covers:
- The benefits of successfully addressing workplace conflict
- Ineffective strategies
- Acknowledge the conflict
- Focus on common goals
- Practice active listening
- Use “I” statements
- Seek mutual understanding
- Brainstorm solutions together
- Agree on a plan of action
- Follow up
- Neutral mediation
