Conflict Resolution Made Simple

Teach your employees the valuable skill of conflict resolution.

Conflict is a natural part of any workplace, arising from diverse perspectives, priorities, and personalities. When handled incorrectly, conflict can tear a workplace apart.  However, when managed constructively, conflict can drive innovation, enhance collaboration, and create a more cohesive workplace. 

This course covers:

• The benefits of successfully addressing workplace conflict
• Ineffective strategies
• Acknowledge the conflict
• Focus on common goals
• Practice active listening
• Use “I” statements
• Seek mutual understanding
• Brainstorm solutions together
• Agree on a plan of action
• Follow up
• Neutral mediation