Customer Service Gone Viral

Twitter, Facebook and YouTube makes it possible for everything we say and do to potentially go viral. This fact has to change the way in which your corporation approaches customer service. When shopping or deciding to contract a service, many consumers will go online to check on comments or feedback given by previous customers. How can you protect yourself against negative customer feedback? Once this feedback is out there, it can be difficult to recover from these adverse situations. Get ahead of the game by training your staff to give excellent service that results in positive comments and stellar reviews.

Along with adding this video to your customer service training curriculum, it will be valuable in leadership, sales and team building workshops. The package includes a 16 minute DVD, leader’s guide and handouts to stimulate discussion and enhance learning.