Conflict Resolution Made Simple

Teach your employees the valuable skill of conflict resolution.

Conflict is a natural part of any workplace, arising from diverse perspectives, priorities, and personalities. When handled incorrectly, conflict can tear a workplace apart.  However, when managed constructively, conflict can drive innovation, enhance collaboration, and create a more cohesive workplace.

This course covers:

• • The benefits of successfully addressing workplace conflict

• • Ineffective strategies

• • Acknowledge the conflict

• • Focus on common goals

• • Practice active listening

• • Use “I” statements

• • Seek mutual understanding

• • Brainstorm solutions together

• • Agree on a plan of action

• • Follow up

• • Neutral mediation